Além de cobrar o valor incorreto na retirar o carro, o contrato também teve um valor diferente do que foi acordado e a entrega do veículo foi em um local a 10 minutos de taxi do aeroporto. O local de entrega fica fora do aeroporto (10 minutos de taxi) e como era fim de semana, não tinha nenhum funcionário para receber o veículo, foi feito apenas em uma caixa. Não existe nenhuma forma de transporte fornecido para eles, você é obrigado a solicitar um taxi para chegar ao aeroporto. Não recomendo alugar carro pela Alamo em Maui.
About QEEQ:10.0/10
A Queeq está analisando meu caso que a Alamo cobrou um valor diferente do acordado, por enquanto tudo está dentro do planejado, aguardando uma solução.
i booked toyota but nissan was allocated. and windows and door lock were manual, not auto, amazingly oldfashion. the received car has scratch at my receipt but car document didn't have record of damage, that will trigger trouble on late upcharge by non responsible damage.
also check in took quite long time, many people waiting 30min or more..
Excelente servicio dudaba en rentar con ellos por malos comentarios que avía leído pero a mi me funciono de maravilla el servicio y sobre todo el precio
“QEEQ experience was terrific. Thrifty experience was not bad.”
About Thrifty:9.0/10
The vehicle size I reserved (compact) was not available, so I was "upgraded" to a larger car (full size sedan) that was nice but less fuel efficient and harder to drive/park. The pick-up process was inefficient; rather than handing renters a key and sending them to the lot as typically is done, an attendant brought each vehicle to the queue of renters one at a time. Drop-off was quick but a vehicle condition assessment was not performed, which could result in ambiguity regarding fault for any potential damage.
About QEEQ:10.0/10
Excellent prices, vehicle selection, and rental guidance (e.g.- how to avoid unnecessary upcharges). Kudos!
Car was perfect! Pick up was on-site at the airport. The line was really slow due to only two people working, but the staff member I worked with was excellent and efficient. Drop off was super easy.
About QEEQ:10.0/10
It was all seamless for me. Much better than 3rd party companies like Expedia. Great experience overall.
Long wait for 9any) car. Car type we booked not available on arrival. Had to choose and find our vehicle in dark garage without help. Staf told us to "Pick any car in row #5" but that row was empty when we arrived in the garage.
Many paint blemishes on chosen car at pickup that were not noted in contract, but we hope they will not be attributed to us - not exactly clear at return. Unclear if we paid for the Sprint we ordered or the Sentra we took. Understaffed both at paickup and dropoff.
After getting the car, we notice that the air conditioner wasn't working properly and exchanged with no problem. Fast and efficient people made that exchange easy. Thank you.
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