Forced to pay more

I was charged more,AC in the back was none,customer service bad

I always use my own insurance and this is the first time I use EasyRentCars insurance Becouse the person who helped me told me that if u use my own insurance and something happen I had to pay EasyRentCars 2,000 dollars my fault or another people ,maybe is the company rules but that’s rediculous ,I felt the person that helps me very Rude,I got an email where says my car price dropped down I show it to the lady but she says I don’t know Wht is that’s u have to pay this amount so she over charge way more,the was not Wht says the day I booked,I didn’t cancel Becouse I was all ready there and I don’t leave in Orlando I didn’t want to do a lot in state that I was not from ,no one showed me where the car was she says click the remote and U will hear the alarm,every one who was with me r disappointed basically I got the car Becouse we didn’t have another option,is sad Becouse I had downloaded EasyRentCars app Becouse I know ur price on the web is razonable I booked many reservations for friends and we haven’t got problems and experience like I had in Orlando,so I’m sure the lady was the problem

I was promised a midsize car, altima or equivalent but given a carolla. The car was dinged up a bit a had a musty smell. Also, the maintenance warning was on in the car and it was given to me with an 8th of a tank of gas.. The rental was cheap but so was the overall experience.

Do better.

From shuttles not picking me up at the airport, to no one answering calls at the desk so that I could get picked up as shuttles kept passing me by (apparently the spots they tell you to wait at for ground transportation are the wrong spots), to the sales clerk trying to give me an unsafe car he tried to give to two parties in front of me that each denied, this was an awful experience. The first car he tried to give me I was told was an "Upgrade"...well, it clearly had been in an accident as the front driver bumper was dented in and cracked, along with duct tape on the rear driver door. The car I ended up getting was dirty with Pretzels and a lighter under the driver seat, a "Maint. Required, see your Dealer" warning light with constant chiming, and collision chiming continually going off, and an empty tank of gas. I was not told proper directions on dropping the car off; I was told to be there at 4:30am, but I was not told that there would not be counter staff available or proper directions of where to drop off car. This was a terrible experience, start to finish, and I will not rent with this company again.

A) Difficult to find pick up location. b) Slow shuttle c) Over 1 hour to check in-1 person at the counter-Did not even acknowledge we were there. d) Car had dents and chipped windshield. e) Won't be using this company again. Not customer focused at all. f) Since it took so long to check in my plans had to be cancelled. G) worst car rental experience I have ever had. H0 Person at the counter had no proof of car insurance. Wanted large non refundable payment. Won't be

Like: The cars there are affordable and they have never taken advantage of us. There are cheaper cars at different locations but buyer beware. Green Motion was the best value for a newer car for the lowest price.
Dislike: The upsell on toll booth pass was a bit much. The person said he couldn't say if all the toll booths had manual lanes. What? On public highways? Bad tactic. We skipped that add on. Also the GPS unit was left in our car from the previous renter. We promptly returned it before leaving to make sure we weren't charged daily for it.