Viaje por trabajo. Llegué a Sevilla a las 10:45h y tenía una reunión a las 13:30h en Córdoba. Estuve esperando la furgoneta que me llevase al punto de recogida durante 50 minutos. Cuando llegué al punto de recogida había una larga fila de personas esperando para recoger su coche. Tuve que esperar más de 30 minutos para que me atendieran. El personal muy amable pero estaban dos personas para atender a toda la gente que allí esperabamos y además tenían que atender las incidencias telefónicas. Finalmente llegue a Córdoba a las 14:00h media hora tarde.
Excellent customer service. The pick-up is not based in the airport but a lovely lady messaged me on Whatsapp when our flight landed to explain where to meet her. She picked us up right outside the airport and drove us to the car rental office to pick up the car. The lady also met us at the airport when we were returning the car to help me with filling the tank (I am from the UK and this was the first time I'd hired a car in Canada)
Very helpful staff.
I am so much pleased with the excellent service from Budget.
Much thanks!
About QEEQ:10.0/10
I did have some issues during the pick up about location of the Budget counter about which the QEEQ staff were very knowledgeable and also very helpful in resolving the situation immediately during all my correspondences with them - and also followed up with me timely on the status.
I had a little bit of difficulty finding the correct AVIS rental desk for picking up the car, but once I got there I didn't have to wait long.
The selection of cars available was good and I ended up getting a larger sized car than my booking, so was happy with that. The process from here was smooth. The car was nice, with all the features I needed.
Dropping off was easy.
About QEEQ:10.0/10
I never used QEEQ before so I was a little hesitant at first.
I found the car I was looking for at a good price, and the choice selection was good.
The whole process was smooth, and email communication was good.
I will definitely use again, and can recommend QEEQ
Dropping off was not a pleasant experience at all. I had to slightly change my drop off date, to an earlier date, but AVIS wanted to charge a higher rate for dropping off the car early.
About QEEQ:10.0/10
Qeeq was a pleasant experience through and through. I saved a lot of money and my booking went through flawlessly.
“Smooth process but the car was a bit smaller than expected.”
About AVIS:7.0/10
The Chevrolet tahoe doesn't have enough space for 4 suitcases and 7 adults as advertised. The trunk is small we folded a chair and had to put luggage on us while driving. On previous trips we had the wagoneer and Ford expidition and they were both better.
The front windshield glass was given to us with a small but annoying crack.
About QEEQ:10.0/10
I'm very happy with qeeq. This is my third time booking with your site and I'm very happy with how smooth and easy the process is.
“Service Rep is not cautious about customer’s flight time.”
About MODE:7.0/10
I made two car rental reservations with mode during my visit to New Zealand.
One was at Queenstown from 4/19 to 4/27 and the other was at Auckland from 4/27 to 4/30.
I am not sure what’s mode’s standard SOP to check return car. When we picked up the car on 4/19 at Queenstown, we were told that as long as we return the car at 8:30am, they will send shuttle to take us to the airport immediately. We arrived at 8:20 but could only wait till customer service rep to open the door at 8:30 sharp. He took more than 20 photos of the car, then drive the car to the parking lot (when I thought he was doing a test drive.) Then he returned to the front door where we waited, said he would ask his colleague to take us to the airport. We waited a few more minutes, just to find him chatting with the guy at back door….
We almost missed the deadline to check in luggage if our flight to Auckland was not delayed. I must say the experience was extremely awful!
On the other hand, when we returned the car at Auckland, the Service Rep didn’t take any single photo of the car!
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Juan
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