J'ai loué cette voiture en ligne. Une fois à l'aéroport plus de voiture disponible. Nous étions plusieurs clients à attendre et à essayer de trouver une solution pour pouvoir partir.
Après 2h d'attente nous avons finalement réussi à avoir quelques choses (nous étions en tête de list) mais d'autres personnes ont attendu encore plus longtemps.
Une fois à l'accueil ils vous vendent des options qui ne servent à rien (rendre la voiture sans mettre le plein en disant
que l'essence est à 6.25$ dehors et que eux en mettent pour 5.25$. L'essence était entre 3.09$ et 5.00 $donc belle arnaque.
De plus un voyant s'est allumé au bout du 3eme jour.
“Amazing Super Bowl vehicle rental from Budget via Qeeq!”
About Budget:10.0/10
Check in was so easy and the staff were outstanding - great customer service and no hard sell of extras.
About QEEQ:10.0/10
Excellent platform to rent a car from - very easy, the price stated was the price with everything included…… avoids the hard sell from the hire company at check in. First class and will use again.
“Great value, comfortable, but no CarPlay support for navigation”
About Budget:9.0/10
I got an alternative car to the one I wanted. Overall it was very comfortable and an upgrade on what I was expecting. However, it did not support auto/CarPlay which made navigation difficult sometimes as the inbuilt map did not recognise a number of destinations.
“delayed arrival handled professionally and competently.”
About FOX RENT A CAR:8.0/10
If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!
On the ”pick up” instructions it said to “go to the Budget counter,” I waited in a huge line at the Budget counter for over 40 minutes only to be told I need to go to the Avis counter. I don’t mind waiting if it’s busy but if the instructions said go directly to Avis this could’ve been avoided.
The instructions also said “shuttle bus,” when in reality it was a tram/light rail. Yes, minor detail, but when you’ve got a tired wife and two kids breathing down your neck these minor details matter.
Not really complaints at all just things to mention that someone may freak out about.
“Disappointing, QUEEQ ok but Avis staff and lack of office support TERRIBLE”
About AVIS:5.0/10
The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.
About QEEQ:8.0/10
Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff
It was a New jeep and we loved all about it. The Young man that helped us gave us the car one hour earlyer and that was no extra. Included a big gps. And he was so nice and polite:) we do not like the way others can be and sell us more insurance and all sorts of trick. The Young man just was so nice
I had a little bit of difficulty finding the correct AVIS rental desk for picking up the car, but once I got there I didn't have to wait long.
The selection of cars available was good and I ended up getting a larger sized car than my booking, so was happy with that. The process from here was smooth. The car was nice, with all the features I needed.
Dropping off was easy.
About QEEQ:10.0/10
I never used QEEQ before so I was a little hesitant at first.
I found the car I was looking for at a good price, and the choice selection was good.
The whole process was smooth, and email communication was good.
I will definitely use again, and can recommend QEEQ
No waiting, quick to resolve a minor confusion because I had cancelled and rebooked for a later time
About QEEQ:10.0/10
Will definitely use Qeek (had a very disappointing experience with klook). Nice surprise to get a small refund for low price promise but best part was support when I needed to amend booking.
Felt they were trying upsell on insurance, gas. Had to ask for documents on insurance and had never been asked before. Long line up, moved slowly. Needed train and shuttle to get to site, why not just shuttle? As we felt pick up experience was untrustworthy, wanted to make sure drop off inspection done with us, but employee had a bad attitude and seemed resentful to have to do it with us. Still waiting for deposit to be returned.
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