Todo bien. Un poco pesados con la venta de seguros, pero es normal

Todo muy rápido y muy fácil

RIP OFF One lady on the counter waited over 30 minutes to get my paperwork while she was doing the up selling bit to another English customer in front of my family Then when I got to the counter I had the big up sell on everything which is another story Returned the vehicle early in the morning as our flight was very early, I videoed the vehicle before parking up the vehicle was in prestine condition I have been noticed by my credit card company they have taken over £400 off my card for I don’t know what, I have now got to fight budget to get my money back the whole rental was a scam, cheap hire and take what money you want off the customers card at the end I will be taking this to the highest level with maximum exposure to avoid others being ripped off

Car was dirty when I got it...I actually had to clean it. This car was heavily scratched and dented. There was also a cap on the back of the car that would fall and hang everytime I drove, I would have to slot it back in each and every time I parked with concern that someone would pull it out. ( I have pictures ). Upon my return, they didn't even got up from the front desk, didn't want to walk around the car to inspect that I had made zero damage, he just asked me if I filled the tank. I always rent from Avis at this location and this is the second time in a row that the car is dirty. I don't typically right reviews but this time was not acceptable. Not sure I will rent from them again.

I had booked the Volkswagen Touran, but seeing that there were 6 of us ( 4 ladies, which meant there would more shopping along the way, hehe) plus the amount of luggage we had, the lady at the counter was very helpful and gave us the more spacious Mercedes Vito. We had a very comfortable ride throughout our journey in Spain & Portugal, thanks to that lady at Budget.

At pickup the counter staff insisted upon charging me a refuelling charge even though I had booked Full to Full. The Voucher was not complete with Full to Full details. I had to use my own phone to get onto my Emails to find reference to Full to Full. Staff claimed they did not have internet access to do this themselves. Eventually showed them the confirmation and had a new contract printed. Still waiting to see if they refund me the refuelling charge on my credit card. This was highly stressful and meant that I was forgotten about for a long time whilst later arriving customers were dealt with.