Not too happy with the car. It was a small car but the gas mileage was almost double of what on the books. Everything else as fine

Je pense que firefly sont arnaqueur Vous payez sur le site on vous affiche un prix 45 euros, arrivais devant le guichet on vous dit de payez 540 euros ,il est 2 heures du matin vous avez des enfants avec vous vous êtes obligé d'accepter Ce n'est pas normal

Had a very long wait of one and a half hours to get the keys at the airport. Firefly knows in advance when people are arriving to collect cars and how many. Why are arrangements not made to deal with customers in a timely manner? The customer service representative did not apologise for the wait. I had 3 young children and it was 11pm at night. Instead he had a go at trying ti confuse me into buying extra insurance.

From the beginning the vehicle was not ready, even though I had a reservation for 6PM. I had to wait one hour and twenty minutes. Expect to pay many additional charges. For example, if you decide to take the vehicle for 1 day to another country, they charge you $7.50 for the days of your rental contract (not the days you take the vehicle out of the country [suppose I rent for 30 days in Madrid and want to go to Portugal for one day, they charge you for the 30 days]). They also charged me 26 euro for a “service” fee, which I thought I wouldn’t have to pay since I brought back the vehicle full, but they didn’t care and didn’t want to change the contract “full to empty” to “full to full”. Very unhappy with firefly

Great

Like: Good basic price, good vehicle, great staff, short waits
Dislike: Not your fault, but was disappointed that the price was doubled because I am 70, in spite of over 50 years no claims!