Perfect

I was given a golf instead of a suv- counter staff told me this was better but I couldn’t fit my suitcases in, and wanted an suv. They said they didn’t have any, then gave the lady behind me in the queue the car I had booked (mokka). A golf was equivalent size to a fiesta and I could’ve paid a lot less to hire an economy car. Really bad service.

Qeeq tried to resolve the issue the next day and managed to get budget to offer an exchange for the car originally booked. However I was by this time 600 miles away from the pick up location and not willing to go back, when it was their error. No refund in price difference has been offered.

It seemed a bigger, better car than I expected. Excellent value, especially as it was a one-way rental. The pick up agent didn't try to upsell me on anything, which was refreshingly unusual.

All fine

Nice app

On pick up the fuel gauge was not at the top. I filled the car the day before drop off and noticed when full the gauge does not go to the top. On the day of return I topped the cars fuel to full at a garage that was 10 miles away from the drop off( I have the receipt with date and time and garage). The gauge did not go to the top after filling again. Budget charged my card £16 when I returned home. I will be making a complaint to budget on Tuesday and will probably not use budget again.

I would have preferred to have known about the security hold ahead of time