Qwwq was good record go poor

2 hour wait to get the car

Terrible service at counter, unable to help to extend booking by a day resulting in having to return to Palms airport the next day to pick up a new car. Counter unhelpful and dismissive. Accused me of being rude when she was prickly, unhelpful, curt and rude about me to her colleague in Spanish

Easy website and app to use

La voiture était très abimée. Il a fallu courir après le prestataire, qui n 'a jamais porté les corrections mais qui nous a dit que la voiture était abimée au retour. Que nous n'avions aucune preuve puisque nous n'avions pas pris de photos. Il m'ont prélevé 62€ forfaitaire pour un plein d'essence. Pour le moment je n'ai aucun remboursement

The very worst of experiences. Anything negative that you could possibly think about rental car companies, Record has in spades.

Beware of hidden fees! While the entire rental was very good, the car was brand new, and the staff very friendly. I would not recommend renting from Record because of the hidden fees. We were charged €102 advance for fuel which we were told would be refunded if we returned the car full. We were refunded only partial as there is a €31.88 for Fuel and Service fee even though the car was returned filled with fuel.