Considerable wait on collection of the car, which was in poor condition with stains on the inside. Mechanically sound, but cosmetically not very good. Also, central locking only worked off the key, not the fob.

On returning the car a 1cm scratch was found underneath the rear of the car. The staff went straight to it although it was out of sight but did little to inspect the rest of the car. They then charged me EU50, which he wanted in cash but I paid by credit card, but stamped my return invoice as no damage. This is obviously a scam but when you have a flight to catch you have no time to argue.

Counter Staff good and efficient. Spent a long time on pickup to inspect car as took out our own insurance, but happier to document this in the beginning rather than argue later.

Affordable, easy to deal with. Used before and generally happy with service offered.

I was told on arrival that my card wasn't valid and I'd have to provide a €300 cash deposit along with a €180 admin charge. The car provided was not the one I ordered on the website but was a high mileage wreck with lots of scratches and dents. The air con didn't work and more worryingly the brake fluid light kept coming on. On returning the car the staff weren't interested in my complaints.

There was couple of minor scratches on the plastic bumper, no dent, no real damage, just scratches. Every car has couple of them at least, especially when driving on greek roads. However, they charged 660€ for the damage. For the damage they are not going to fix ever. Even the clerk admitted that it will “most probably stay”. They are making real good money out this “damage” business and I am wondering how this can be legal. I checked and the whole new bumper for hyundai i20 costs half less.

Fortunately I bought full Axa insurance. However it isn’t really care free, because anyway you must cover the damage and then apply for the refund. The settlement should be direct, between car rental company and EasyRentCars / Axa.