The car was far below expectations. We did not get the model hired. The car was old (58k kilometers) holes and stains on the seats. Clearly we got the oldest car on stock. No value for money. I will not hire there again

Booking worked well ,on par with other sites. Did not notice any price drop protector

Only negative thing was that it was very difficult to find the pick-up location. It took over 30 minute after one guy from the other company helped us out. Please share this information clearly.

They did not try to sell any extra insurance which was good, very friendly staff and no waiting around, They use drop off system that worked like clockwork, once we found the guy picking us up. The car was not brand new but was clean and everything worked. They were quite a small operation which helped re waiting time but not much choice of cars if that is important to you. Would use again.

Worked well, all in place on arrival.

The service of the Auto union was pathetic. First we were given a lower category car. We booked a Nisan Note and were given a VW Polo. Even in the chart that was displayed in the pickup point showed VW POLO AUTOMATIC in a lower class then the Nissan Note. We dnt want to argue so we just accepted the car put our 2 bags on the rear seat and moved on. The drop was the worst experience. we dropped the car and the person who collected the car said all Ok and took the car. We stayed back asking for a ALL OK receipt and the person on the counter said we will have to wait for the yellow slip which the person has taken to the parking lot. We waited for 15 to 20 mins and then he says the car is returned in a dirty state and showed us a photograph. I accepted that and told him to give me the car back as i yet have time for my rental and that i could get it cleant and returned. My younger child sits on a booster seat so his legs had dirtied the rear part of the front seat. and there were food crumbs which we could not see with 2 bags on the seat at the back. i told him that i would get it cleaned and give it to you. but he insisted i PAY 20 EURO and he would clean it ONLY. We had an argument on this, I WAS UPSET BUT DECIDED IT DNT MAKE SENSE TO GO ON SO I PAID THE 20 EURO IN CASH. AFTER THAT the person named PANOS had the guts to threaten us shouting" YOU ARE IN MY COUNTRY AND WATCH WHAT WE CAN DO" WHEN WE TRIED TO CLICK THE PHOTOGRAPH OF THE CARS CATEGORY IN HIS OUTLET THEY ALL STARTED SHOUTING WE CANNOT TAKE ANY PICS AND TO GET OUT OF THEIR SHOP. PANOS ALSO PUT HIS HAND ON MY BACK AND GAVE ME A PUSH. I SHOUTED BACK, HE DARE NOT TOUCH ME AGAIN. THEY KEPT TELLING US TO LEAVE THEIR SHOP. WE LEFT REALLY DISSAPOINTED FIRST BY GETTING A LOWER CATEGORY CAR AND THEN BEING CHEATED FOR A PETTY AMOUNT. ON YOUR WEBSITE THE POLO WAS AVAILABLE FOR A CHEAPER COST BUT ICHOSE THE HIGHER CATEGORY FOR MY LUGGAGE. NEVER EVER HAD SUCH A BAD EXPERIENCE IN SO MANY RENTALS TILLS DATE

The car was not the VW Polo that we booked but apparently in the same class (Hyundi i20). The rental office was easy to find and the staff very helpful and courteous. Car was in good condition.