Worst Rental Company I have ever used....and I've used many each year!

E.Domingues

United States

Reviewed: Thu, Dec 15, 2022

About ACE: 6.0 /10

Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.

Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve their service and vehicle condition. Since the package you chose didn't include Collision Damage Waiver and Theft Waiver, you would need to present your own insurance or purchase at the counter. If you need any assistance, please kindly feel free to contact with us and send us related documents. Thank you for your understanding. Have a great day!

ACE

Los Angeles Airport(LAX)

Los Angeles

United States

Small SUV | Nissan Kicks or similar

7 day rental

Relevant Reviews on ACE Los Angeles International Airport

United States

4 day rental

Small SUV | Nissan Kicks or similar

ACE

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Tue, Sep 6, 2022

About ACE: 9.0 /10

It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.

About QEEQ: 10.0 /10

United States

1 days rental

Medium SUV | Hyundai Santa Fe Sport or similar

ACE

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Thu, Aug 29, 2019

About ACE: 7.3 /10

I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.

About QEEQ: 10.0 /10

Great. Specifically the price drop protection

United States

1 days rental

Medium SUV | Kia Sportage or similar

ACE

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Sat, Jul 20, 2019

About ACE: 4.7 /10

Overall very disappointed with ACE. You check in with some via iPad- who then makes you read out loud your credit card- even though it was provided when reservation was made- is this not a privacy issue? Also service desk was under staffed. When I returned the car and asked for a receipt the agent was rude - overall good price but poor service.

United States

1 days rental

Medium SUV | Hyundai Santa Fe or similar

ACE

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Tue, Apr 30, 2019

“Horrible experience with ACE car rental!!!”

About ACE: 3.3 /10

Their location is very inconvenient, you have to take a shuttle from LAX to a parking lot then take another shuttle to get to their car rental office. They were very dishonest and unprofessional; I booked a Hyundai Santa Fe or similar SUV (Toyota Rav4 or Nissan Rogue) but they keep insisting that they ran out (very dishonest because there were several available in the parking lot) of those SUVs so they tried to give me the Zeep Wrangler. Save yourself time and do not go with ACE car rental. Very bad service and lots of headaches.