Why can't they all be like this?

La voiture était mieux que nos attentes avec de nombreuses options (allumage des lumières automatiques, régulateur de vitesse adapté, ouverture du coffre électrique….) Rapidité pour récupérer et restitution du véhicule top

Aucune remarque négative

The car exceeded expectations and the lady who served us at the car collection point was very helpful and pleasant.

First time used platform and all went well.

I mentioned to Ayana Mahamed (who was working the counter at National at the Calgary Airport) that my wife and I took this trip to celebrate our 25th anniversary, and he VERY graciously upgraded us from a tiny economy car to a small luxury SUV. He was awesome. National is awesome. We are SO grateful :)

Like: They were very friendly when picking up the vehicle, however they never once indicated the rules for drop off.
Dislike: At drop off that is when all the rules where expressed.. once must have this up front and written from the beginning

Like: The car was new, in great condition and everything was working perfectly. Drop off was extremely quick and efficient and I really appreciated that. I would gladly rent again!
Dislike: The location was a little hard to find and when I tried to phone to receive directions, nobody answered. However, I ended up asking airport staff how to get in and they told me.