we booked a convertible to be collected from the airport, however we was unable to fit all the suitcases in a car, went back in and spoke to a member of staff a gentleman sorted out a suitable vehicle that was more then above the expectations . we have used AVIS in LA company has really great staff.

perfect no problems couldn't think of anything i would change

Sugerencia si es posible reducir el tiempo de espera para reclamar el auto sería ideal . Gracias

Me gustaría como estrategia nos pudieran enviar promociones o descuentos a futuro o bonos como “ gancho” para volver a rentar el auto en la misma empresa

Waited for over 45 mts for the car, no one to hand over car, no one to inspect,car had cigarette smell, When I was billed I was charged more than what I had booked. Car had check engine light going on and off

Wait was long to get Rental, Car smelt of smoke and was full of dog hair. was pointed to car and had to take 2 kids, 2 car seats and luggage across the car park to find it. was charged for prepaid gas when i said I did not want it. Was told I would be refunded but 4 days later no sign of refund. Was not made aware of a $100 holding fee when renting the vehicle either.

Price drop protector hasn't come into effect in either rentals I have tried. Easy to rent and prepay and quick confirmation

Like: Vehicle was great on mileage and comfortable.
Dislike: Avis cars are always dirty inside/out. Poor presentation for premium prices.