NOT ACE AT ALL

Canada

Reviewed: Sat, Nov 25, 2023

About ACE: 4.0 /10

The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.

About QEEQ: 8.0 /10

ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...

Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Compact | Toyota Corolla or similar

4 day rental

Relevant Reviews on ACE in Canada

Canada

1 days rental

Economy | Toyota Yaris 2 Doors or similar

ACE

Montreal

Canada

Reviewed: Wed, Sep 11, 2019

“Not a disaster but very frustrating rental”

About ACE: 6.7 /10

Personnel are nice but check-in process is confused and chaotic. Personnel are nice but do not explain the difficulty of getting and returning a vehicle given the underground parking and storage. The vehicle itself was not well maintained. The "change oil soon" light was on when we first got it. The windshield wiper liquid was empty. The low tire pressure indicator was on within a few miles of leaving the location. The return attendant knew that this was a false alarm when I returned the car. I wasted $10 putting air in one tire every time the indicator came on. All in all this location needs some intense training.

About QEEQ: 10.0 /10

Canada

1 days rental

Medium SUV | Toyota RAV4 or similar

ACE

Vancouver Airport(YVR)

Richmond

Canada

Reviewed: Wed, Aug 28, 2019

“Trouble free”

About ACE: 9.0 /10

Booked a midsize SUV but got a full size instead. It was very roomy but burned more gas.

About QEEQ: 10.0 /10

Very easy to book. Thank you.

let's be fair

Canada

1 days rental

Large SUV | Hyundai Santa Fe 7 Seats or similar

Reviewed: Sun, Aug 18, 2019

“Blamed us for car damage that we didn't do”

About ACE: 6.3 /10

We expected a Santa Fe; we got a Dodge Durango instead, but no big deal. What was TERRIBLE upon returning the car was that they said we had incurred damages/scratches to the front bumper and they were going to charge us. I did all the driving and we never hit anything. I drove almost all highway miles and parked safely/responsibly. When they first inspected the car they had it parked closely behind another vehicle so they never even inspected the front bumper. Is this a scam? Do they just tell everyone they scratched the front bumper, get money from them, never fix it, park it close to another car during inspection for the next customer? We will dispute any charges. I will stick to a national reputable car rental company from now on; this was so ridiculous and dishonest of them. We did not incur ANY damage to their car; we are very responsible and took great car of the car. They initially got us to choose them with a low rental price, then tried to make up the difference. Not a good nor respectable way to run a business. Hurts them in long run. Expect better.

About QEEQ: 8.0 /10

K.Morrison

Canada

1 days rental

Economy | Ford Fiesta or similar

ACE

Vancouver

Canada

Reviewed: Mon, Jul 29, 2019

“Easy really lives up to the name.”

About ACE: 9.7 /10

Only snag was calling for airport pickup, line was busy for about 10 minutes. Pick up was fast though and my car rental was upgraded to a Subaru Outback. Fast return and shuttle to airport which was just a few minutes away. Loved the car, no hassle rental, would use the same company again.

About QEEQ: 10.0 /10

Found what I wanted without going through a number of webpages. Prices were in Canadian dollars. Got email confirmation right away. I'd use Easyrentcars again.