Smooth

When we picked up the car one of the rear seats was very wet due to someone who left the window opened. They didn't solve the issue. We arrived at the desk at 13:01 and were charged with a 40+GBP because they were closed at 13:00.

Had to wait long time as it was morning pickup, staff was very friendly

The staff at drop-off were very friendly and even offered to take the van from me at the parking lot if I didn’t feel comfortable parking it myself. Before and at check-in, there was another member of staff who wasn’t very well informed about where I could leave my car while parking the van and gave me the wrong price chargeable for it (even though it is the staff at the rental company themselves that charge that money for parking). They could have recommended the train station as a good parking location since it is a short walk on foot to the hotel (a shortcut that google maps did not offer).

They are utterly useless and ridiculously terrible

Like: We were over visiting family.