excellent

El personal, en especial Eli, excelente toda su atención brindada y el servicio. El auto excelente.

Reserva plataforma excelente Súper precio No funcionó el protector de baja de precio Comunicarse directo con el proveedor no es posible solo por teléfono

They didn’t want to rent me the car I booked. They have said to me that my driving licence and my credit card are not from the same country. I have explain that this is part of my job and my other credit card is not valid that day. I also showed them my Spanish residency card but they weren’t satisfied with my documents. Although a month earlier managed to rent car from same company. The attitude of the lady how I dealt with that day was terrible. Definitely needs to be trained on how to deal with customer. I asked for her name to complain and she refused to give it to me. I explained that names should be shown on badges and not something to hide. She said this comes under personal protection program lol. Any way I left that company and managed to rent cat from different one with no complications. Worst car rental company I dealt with so far, So AVOID it.

The service executive at the pickup counter was not very transparent. He tried very hard to upsell to very expensive options and was not transparent about the insurance options. I had to ask a lot of questions to really understand what was applicable to me so that i did not get overcharged

A little bit curt when completing pick-up process but this may have been just language differences. Excellent when I left my luggage in their office.