Slow, excess paperwork, didn't get guaranteed car.

Vehicle was upgraded

No problems

Had to call twice to receive my booking. All I had was a reference number when booking number was required.

Rear demist wasn't working and new rubbers needed on front windscreen. Other than that car was great and easy to drive.

the driver that picked us up from the airport and dropped us at the depot had to find some one to attend to us. The process was quick and professional and the employee answered all of our questions we had .checked over the car for defects, experience was pretty good.

The only issue I had was the phone number I had was went to the head office on the Gold Coast and not to Brisbane where I was picking the car up. I was given a mobile number for the Brisbane depot.

The process from start to finish was what I hoped it would be. No hitches or glitches. Totally satisfied. The clerk went above and beyond what you could expect. Set us up with a GPS without which we'd have been lost (and we've driven all over the world) and set up a toll account for us. Thanks!

We'll use the company again

When I picked up the car I was very unhappy with the condition and cleanliness, I asked for it to be right in my pre emails. Then I rang and asked for a swap and no one got back to me.