Parfait

the car could barely go to 40 km/h in the mountains. Otherwise it fit our purpose. We couldn't reach budget but somebody was able to go at the counter to change the dates and they did.

The counter staff sold us and upgraded our booking to a "more econonical" car for an extra 6€ per day. The car we got was new, bigger and spacier, but far from economical. We drove around 450km and we needed to tank 51l of petrol. That is 11,33l fuel consumption per 100km. We felt mislead by the counter staff. Moreover, the car had very bad sound insulation. On an open highway, it was so loud inside the car that we couldn't talk to normally each other or listen clearly to the radio. Lastly, the garage for drop-off is very dirty and there is no elevator to go back to ground level (from -4 level). We had to take dirty stairs with insufficient lighting where homeless people sleep in order to get out of the garage building. Not a very pleasant experience.

Easy booking

The car was better than expected, as it was the next level up, and better for size, but cost more, as size booked not present. Needed to take extra insurance as car larger and more susceptible to accidental damage, so cost increased. However, overall satisfied by service and cleanliness of vehicle. Full set of vehicle options were present and great to use, such as sat nav, parking camera, and cruise control.

Booking platform was easy to use and sort. Vehicle choices laid out well to choose right vehicle from online pages. Quick and efficient collection.

Insurance to expensive. Never agan come back to budget for price like this. Car rent 103 € Insurance 89 € !!!!!! And I still not have my deposit back !!! I payd super cover insurance 30 €/day and budget any way took deposit 500€. And now its nearly week and it's still not payed back !!!

The petrol gauge dropped incredibly quickly form "full" to one bar down throughout our trip. This meant that although we filled up with petrol 4 mins from the airport as we arrived at the airport drop off, the petrol guage dropped and we were charged 26 euros which was v expensive, particularly in the context of the overall price of the rental