It took about an hour a half to receive the car there was a backlog of customers at the facility at Heathrow. The car trip meter was not put to zero but I only realised this after I had set off in the car.

The platform seems good.

Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.

The car was good but unacceptable wait at collection of nearly 2 hours. This was the case for lots of other customers too.

The car had damage all over..Paid for full size van 7 people 4 cases but got a c4 piccaso no room for cases ..Smell in car found rottern milk in under tray floor ..fuel light on when collected not good and car not cleaned when brought out to me ..

The whole thing was a little duplicitous for me. They advertise the car at one price (£38) but when you turn up there is a compulsory insurance that makes the price of the rental completely unreasonable. I normally rent with Sixt but wanted to try this to see what it was about. The rental with Sixt was smooth, efficient, friendly and for the same car ALL in was £78 (different weekend). The rental with Easirent was average and inconveniently located (at best) and ALL in was £135. I don't mind a little inconvenience as a trade off if its better value or the service is out of this world but to be downgraded in every way and pay way more for it was a little surprising. Thankfully I had also read the small print in the contract and noticed the completely unreasonable requirements that they stipulate you require when turning up.