Terrible from all aspects, picking up, condition, add on prices. etc etc

No aceptaron mi mastercard de débito para la fianza, otras empresas sin la aceptan. Tuve que coger un seguro para evitar dejar la fianza.

The pick up process from Airport to Car location took nearly 1 hour, very poor, as long as my flight.When eventually picked up taken to Hiton Hotel 1st, 15 minute diversion and then back towards airport for car pick up so annoying that Car Pick up near Airport where you start from.When completing paper work for car hire staff advise that additional insurance is required which is 3 times costs of car hire, so not a bargain.Car provided had several dents and passenger door handle broken, looks like repairs are not carried out even though customers have paid for insurnces

The pick up was horrendous. When I phoned I was told to go to area 16 (no problem) only to be told to wait 35 minutes for pick up & if I didn't like it is could get a taxi as pick up is a free complimentary service, then I was taken to hilton hotel 1st before drop off.Girl who dealt with my booking was excellent. When I dropped car back I was told to wait at tree outside, again 30/35 mins for pick up. After 30 mins I went back inside to complain. The staff member behind the counter was not interested when I said I was missing my flight. A senior member of staff told him to get any car and drop me back to airport. I was only in dublin for a day and lost too much time with your service so I cannot rebook with you based on this customer service.

Appalling , you advertise cars that are 1 year old the heap you gave me was 3 years old over 65000 miles and service light was on, you tried to sell me add on car insurance by scaring me and swiped my card for over 2000 euros that takes 18 days to return , shocking service, add to this I had to pay for a taxi to get to your site all round a joke , never again

No shuttle bus , terrible location, had to walk in the rain for pick up due to incorrect address being provided and then was driven back to the same place I had walked from , location pick up point was wrong on email , rude staff , no customer service, didn’t care