Not the best range of cars

Great car

Great service

The car was fine, the challenge i faced was only with the collection process - had to use the kiosk first which failed and ended up trying three machines before finally having to go to the counter to finalise payments. Then was instructed to go to the front desk with a sheet of paper with a number on it. Was then told that i had to go back to the room with kiosks for collections, then back to the front counter when staff realised i'd been through the pre check in process, then to the waiting room until called. once called the car was still dirty so was told to go back and wait until cleaned then called again and was provided with a completely different car. Overall very disorganised so my score doesnt reflect my actual impression as all the scores above relate to things other than the collection 'process' which i found to be very disorganised.

Quick polite and friendly service.

The whole thing was a little duplicitous for me. They advertise the car at one price (£38) but when you turn up there is a compulsory insurance that makes the price of the rental completely unreasonable. I normally rent with Sixt but wanted to try this to see what it was about. The rental with Sixt was smooth, efficient, friendly and for the same car ALL in was £78 (different weekend). The rental with Easirent was average and inconveniently located (at best) and ALL in was £135. I don't mind a little inconvenience as a trade off if its better value or the service is out of this world but to be downgraded in every way and pay way more for it was a little surprising. Thankfully I had also read the small print in the contract and noticed the completely unreasonable requirements that they stipulate you require when turning up.

On arrival was offered a GLA this is NOT an equivalent car or 'upgrade' as they later told me. I booked a V60 Estate or Similar, I expected something similar to this, there was no cars in their car park remotely close to this model. An upgrade was given but still not an estate and after a long discussion.