Difficult to communicate with to arrange pickup from airport - provided incorrect car details and would not confirm a specific location. inconsistent answering phones when trying to follow up
On return of rental staff member directed us straight to office, he confirmed we had paid extra for insurance and presented a blank damage report requesting to be signed. No inspection of the vehicle had been completed. When questioned, the staff member took us to the vehicle and we needed to be on hands and knees to see a scrape on underside of bumper. Staff member unable to explain how they were aware of this without also doing an inspection on hands and knees. Staff member unable to explain the process of claim due to his limited English. Staff refused to provide their names or a business card so we could follow up with our claim/complaint.
Another staff member dropped us back at the airport, after repeated requests to drop us at T3 departures he took us to the opposite end in arrivals. We both felt very distressed with the whole process. We felt vulnerable and it soured our holiday.
9.0
QEEQについての口コミ：
Responded to our follow up email in a timely manner.
Great Rentals
Difficult to communicate with to arrange pickup from airport - provided incorrect car details and would not confirm a specific location. inconsistent answering phones when trying to follow up On return of rental staff member directed us straight to office, he confirmed we had paid extra for insurance and presented a blank damage report requesting to be signed. No inspection of the vehicle had been completed. When questioned, the staff member took us to the vehicle and we needed to be on hands and knees to see a scrape on underside of bumper. Staff member unable to explain how they were aware of this without also doing an inspection on hands and knees. Staff member unable to explain the process of claim due to his limited English. Staff refused to provide their names or a business card so we could follow up with our claim/complaint. Another staff member dropped us back at the airport, after repeated requests to drop us at T3 departures he took us to the opposite end in arrivals. We both felt very distressed with the whole process. We felt vulnerable and it soured our holiday.
Responded to our follow up email in a timely manner.
Great Rentals Great Rentals LTD，Melbourne, Australiaの口コミ
Great Rentals
サービスのいいいい
Great Rentals
とても満足しています。空港のそばにはないが、迎えが早い。
レンタカー価格が安い。
Great Rentals
オーナーの温かく、態度が良く、楽しい一回の旅行
レンタカー会社のオーナーが讃
Great Rentals
車を受け取る約束の時間は午前8時、事前に確認して、到着当日にpick upの場所で30分ほど待った。電話も出なかった。大風の中… 新車6 km、4日間大洋路、車のときはボディには何ら問題を見回し、また车の时を見回し車体にも何の問題もない、しかし、レンタカー会社はつきもの查看車両尾とバンパー下(黒いビニール部分は、外部の無問題、はつきものプラットフォームの位置を见なければならない)、スクラッチが鉄のなら、額、ツケ966オーストラリアドル。ただ、タスマニアで借りたhertzの車、全行程の険しい山道、地盤のプラスチックの位置の傷はきっとここより強いでしょう、車を返す時直接鍵を渡す問題はありません… おかげで私は完全に危険なものを買ったのだが、いいかえると、検車が伏せて底を見るなんて考えたことはないだろうし、自家用車がバンパーの底のプラスチックの位置をこすっても、工場に入って修理することはないだろう。微笑み… レンタカーを用意している他の友人にヒントを与える。
験车のものについて、フィードバックコールを重视する。