The staff at the pick up were quite rude. Car was not washed. Staff at drop off in Exeter were very helpful

i didn't like the fact that they tried to sell me additional insurance , although I told them that I bought insurance from Easyrent during my booking. They said this is not their insurance and requires a lot of paper work if anything happens.

Staff were helpful but there was a long wait for service and for the car to be brought round from storage and handover. The car was good value for money but the interior was dirty and stained.

Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.

Had to wait for vehicle as it was very busy