Dislike: We waited way too long for the car to arrive on pick up even though we had booked the pick up time as well as entered our arrival flight number. We had waited for over half hour.
Like: My first time renting a car on easyrentcars.com. I got a $30 discount after referring a friend which I used straight away. It was a good deal - cheapest out of all other car hiring websites with the discount. The service was as good as what you would normally get from any other hiring websites. Overall fantastic experience. Dislike: We waited way too long for the car to arrive on pick up even though we had booked the pick up time as well as entered our arrival flight number. We had waited for over half hour.
“Challenges with Vehicle Features and Service at Thai Rent A Car”
About Thai Rent A Car:8.0/10
During my recent experience with Thai Rent A Car, I encountered a notable issue regarding vehicle features and customer service. The car provided lacked a basic reverse sensor, an amenity I had anticipated would be standard. Upon realizing this, I promptly contacted the customer care team to inquire about the possibility of upgrading to a vehicle equipped with this feature. Despite my willingness to pay extra for the upgrade, the response was disappointingly abrupt, with the representative informing me that no alternative vehicles were available.
However, this information proved to be inaccurate. I later visited a Thai Rent A Car location in person and discovered that there were indeed vehicles available for upgrade (7-seater options). While we did not require a vehicle of that size and therefore did not proceed with the upgrade, this discrepancy in information was concerning. The initial interaction with the customer care team over the phone was not only unhelpful but also misleading, as they did not make any apparent effort to check for available alternatives before declining my request.
About QEEQ:10.0/10
So far, I've found Qeeq's customer service to be outstanding. However, it's important to ensure that vehicles supplied by local providers are equipped with essential features like reverse sensors.
Got a new Toyota Yaris car.The car proved to be a very good side. The representative of the company all promptly issued when issuing and also promptly passed the transfer of the car. I will definitely use the services of your company next year. Thanks.
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Overall good experience
Dislike: We waited way too long for the car to arrive on pick up even though we had booked the pick up time as well as entered our arrival flight number. We had waited for over half hour.
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