Chaos

Fox rent a car was off airport in Fort Meyers where I picked up my car. Finding the shuttle pickup location was easy but there was no shuttle there when we arrived at the shuttle pickup location. There were 2 other couples there waiting as well. I used the phone in the shelter and was hung up on, I called the 800 number on my reservation and was sent to a voicemail that was full. After about 45 minutes the shuttle finally showed up and the shuttle driver said he had just left the shelter, which was a lie. We got to the off airport location to actually rent the car and the guy at the service desk seemed to not know how to work his system. It too us over 2 hours to rent a car from fox rent a car. I will never rent from them again and highly discourage anyone else from using them

They didnt have the Jetta so the guy downgraded my reservation instead of upgrading my reservation. (Playing Favortism) went back for the jetta the next mourning to yrade the car in since I had it for a week the jetta was there but had bad tags and this person upgraded me instead of downgrading me. Poor customer service Foxx. The first guy wanted a extra $70.00 at the time of booking or he was going to downgrade me for the same price I was being charged

Car had mechanical problems after I pointed it out to them they said they fixed it but i had to return car to exchange after a few days for the reason I told them about in pickup that they said they fixed

Very easy to book

We reserved a mini van, but were told none were available. We would have to wait over an hour. When I reluctantly decided to wait (because we needed the space), I was offered the option to pay $96 for a Ford Explorer. When I declined, the person reluctantly provided me alternatives (e.g. could not up sale me). Could not explain why a car I reserved 2 months ago was not available. Found chicken bone in the back seat!

The lady at counter was expecting us to agree with her extras even after we denied. Still tried sneaking in a insurance package after telling her we had insurance covered by our personal insurance company. Produced insurance proof. Make sure you ask knowing the charge before you insert your credit card! They will make you look like your stupid at every angle.