“Very happy with QEEQ. Interface with Alamo could be better.”
About Alamo:8.0/10
Very happy with the vehicle. Staff were helpful and accommodating. However, we did have a few issues:
1. We were kept waiting a long time for our vehicle, even whilst other customers who came to pick up their vehicle after us were given theirs.
2. Despite insisting on a 4x4 and having been assured, both pre and post rental, that we would be supplied a 4x4, we were almost not given one. Had I not insisted at the time of pickup, our vehicle would have been given to another customer. (It was the last vehicle but one and I heard customer services offer it to another customer before I pointed out to them that I had insisted on a 4x4 and that had been agreed).
3. The QEEQ deal included a free tank of fuel. This caused issues both at pick up and drop off. When I raised it with them, staff at pickup did not appear to be aware of this and did not know how to mark it on the reservation . Staff at drop off therefore initially tried to charge me a tank of fuel, which caused a delay on drop off.
“Overall, both the car company and QEEQ are highly recommended.”
About Alamo:9.0/10
The car was newer than expected, and it seemed the exterior and interior of the car had just been cleaned before the pickup, which was very good and not something to be taken for granted these days.
Pickup was a bit long but probably the previous customer had some special issues which might not be the problem of the staff concerned.
Some outstanding issue with the charges adjustment which are currently handled under the help of QEEQ Support Staff.
About QEEQ:10.0/10
The outstanding issue was initially brought to the attention of QEEQ through the in-app customer support, but that seemed was not followed up.
Subsequent email to the customer service was handled by QEEQ and a case was opened. Pending outcome, but appreciated the assistance from the support staff !!
“Vehicule parfait.Des efforts à faire lors de la remise du véhicule.Tres impersonnel.”
About Alamo:8.0/10
Nous aurions aimé lors de la restitution du véhicule avoir un écrit pour dire que le véhicule rendu était en parfait état.
On a rendu les clefs et au revoir.
The staff were excellent, driving out of the ick up area, warning light, tyre pressure low in one tyre.
NO HESITATION, different car, the BMW which I had for a week.
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