18 Car Rental Brands at Heathrow Airport (LHR)

I went to the car rental office after 1 hour of the appointment time. They let me wait almost an hour due to the car is just washing. They also don't have the model I booked (Mercedes-Benz Vito, 9 seats, automatic), so they offer the Renault traffic L2 minibus (9 seats, automatic and large space for the luggage)

Reviewed: May 18, 2024

First, the instruction to get the car from airport has no detail. I have to ask few people to get to the bus stop to the rental car (Heathrow airort terminal 2) Second, the staff do not have the model I rented (Nissan Qashqai Automatic). He try to sell the larger car (Manual transmission which I can drive). But the upgrade price is much higher than I have to pay for the Nissan Qashqai, so I decide to get the similar car that I booked. So finally I got the Vauxhall Grand Land manual transmission. I feel sort of tricky that they do not have the model I booked the car and prrovide the lower car type (manual) to me. I also talk to my friend about this, he also got the similar problem from Alamo that can not provide the model he book annd the staff try to sell the upgrade to other model. Third, I did use the road side assistant due to flat tyre. The response is quick and professional.

Reviewed: May 18, 2024

Got Corsa instead of focus which is smaller.

Reviewed: Jan 18, 2024

Very good customer service best I’ve experienced

Reviewed: Jan 4, 2024

The service at pick up and drop off was exemplary. Staff were very helpful.

Reviewed: Dec 30, 2023

The staff is very responsive and nice, and the picking and return process are very smooth. They can allow us to pick the more suitable one for my family at spot.

Reviewed: Aug 27, 2023

The staff were amazing and funny and suited me to my car perfectly. No hesitation in rebooking with them but I want QEEQ to get the recognition.

Reviewed: Apr 14, 2024

Green Motion is generally very good, but the Heathrow branch is located at the Holiday Inn which is currently being used as an asylum seekers holding area by the government and feels very insecure. Be aware that the depot does NOT open at 06:00 as reported by Qeeq and Green Motion's website but at 07:00. Note also that there is no toilet on site and no shuttle service to/from the airport apart from the hotel Hoppa bus service which is infrequent.

Reviewed: Jan 23, 2024

Great new car. Need for a deposit despite having excess insurance is a pain. Otherwise a very good experience for the price

Reviewed: Sep 4, 2023

The car I received exceeded my expectations. I was very happy with it. However the car collection took a very long time. We lost a large part of our day especially because the shuttle bus took an hour to arrive and then made lots of stops before we arrived at Green Motion. There was hardly any fuel in the car so I had to quickly find a gas station to avoid breaking down.

Reviewed: Dec 1, 2022

The car had damage on the back left of the boot which I told the staff about before I drove off. There was a message on the dashboard saying service required-4500 miles and then I noticed another message saying washer fluid required Clearly this car had not been checked over before I had it

Reviewed: Nov 27, 2022

The whole experience was very disappointing to say the least. We have used QEEQ several times with a good experience and also have 3 upcoming bookings. The level of service we received on this occasion was a joke, very unprofessional staff at Surprice who made us feel like we were being blackmailed. We arrived and unfortunately I had forgotten my drivers license (my mistake). I did have my international licence but they wouldn’t accept this or a photo of the one they needed. We then had to change the booking into my husbands name and then pay for additional insurance on top otherwise have a £15000 excess!! I told them we had already paid extra for a zero excess policy but they said that was now invalid. We then had to pay extra making a $400 booking into an $800 booking (approximate numbers). On top of that they provided us with a car with front end damage. Also original booking was full to full and car had 2/3rds of a tank. NOT IMPRESSED AT ALL.

Reviewed: Mar 2, 2024

Excellent service by Ali at checkout

Reviewed: Dec 3, 2023

Very good service throughout the process. Only negative was there is no pickup from Heathrow terminal 4 which meant we needed to get the train to terminal 3

Reviewed: Aug 25, 2023

Very efficient, very cheap. Only issue: they really pressured me to take out extra insurance. Other reviewers make the same comment. Pretty clearly, their business model depends on making money from selling renters insurance. I had to insist really hard that i absolutely did NOT want the insurance they were trying to foist on me.

Reviewed: Aug 9, 2022

I like Qeeq because of the fully comprehensive insurance policy on offer. When I got to Avis, I decided to purchase the Excess Insurance Waiver. I was told by the person at the Avis desk that it would cost £83 plus VAT for 4 days. I decided to pay that as £100 was worth it not to be faced with a possible excess of £1,500. When it came to signing the contract, I saw that the cost was £144 and not £100. I asked why. I was told that this was "£83 plus VAT". I knew that this was UTTER NONSENSE and that the person behind the desk did not have a clue what they were talking about. It turns out that car breakdown had been added in for £20 without telling me. And then Avis add a "location surcharge" of 20% of all extras added. So there was 20% added onto the £83 waiver insurance and 20% added onto the £20 car breakdown cover. What an ABSOLUTE SCAM!!! I raised this with the manager and the issue was sorted by giving me half a tank of free petrol as compensation for the "location surcharge" which could not be removed. BE VERY (!!!) CAREFUL WITH ANY OF THE CAR HIRE COMPANIES AND THE HIDDEN EXTRAS THAT THEY TRY TO ADD ON

Reviewed: Feb 27, 2024

I pick up the car at night so I didn't really check it thoroughly before driving off. The next morning I discovered that the seats are full of bread crumbs which is probably left by the previous user. Overall the car is ok except for dirty seats.

Reviewed: Dec 29, 2023

Brand new car, only 2ooomls what more can i say :)

Reviewed: Aug 31, 2023

Counter staff were excellent and the drop off was so quick and easy. The shuttle bus was great too , can’t recommend Avis Heathrow enough.

Reviewed: Dec 9, 2022

A reliable and trustworthy company that provided me with a great vehicle and quick and dependable shuttle service from the airport.

Reviewed: Oct 13, 2022

I met kashif at the counter. He was really professional. It took 5 minutes for whole process. Car was out of my expectations. Really happy with the service. Would recommend to everyone.

Reviewed: Jan 21, 2024

They gave me a free upgrade. Happy with the service. Would be better if they were more closer to the airport.

Reviewed: Jan 9, 2023

The car was great, better than expected. It had lane correction, shift suggestions, adjustable steering column, close vehicle warning, object warning both in front and rear. The car was covered in dirty water that had dried on the car and the inside of the windshield was dirty which was hard to see through when going between full sun and shade. Really liked the Peugeot.

Reviewed: Jul 19, 2022

Drop off was a bit stressful and confusing.

Reviewed: Apr 6, 2022

Car had damage to front wheel that was noted down, even though quite evident, Luckily got the exit staff to note on my departure, tank was only 7/8 full and dropped to 6/8 just after I left pick up location, took the SD card so no sat nav, comes as standard so should have been included on a K group car

Reviewed: Nov 10, 2021

Everything about the car was OK but we have been changed more than 50 pounds for VAT and other nonsense. Also they charged us for a full tank while the tank was half full!! Never go for herrtz again.

Reviewed: Jan 5, 2024

very nice

Reviewed: Jun 16, 2023

Everything was excellent

Reviewed: May 28, 2022

Good service

Reviewed: Nov 1, 2021

Car only had 1/4 of a tank petrol. Car provided was a Peugeot 3008, not a volvo xc60 as advertised.

Reviewed: Jan 4, 2024

Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.

Reviewed: Jan 2, 2024

The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.

Reviewed: Sep 18, 2023

Fast, easy and straightforward

Reviewed: Oct 17, 2022

Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage

Reviewed: Aug 11, 2022

The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch

Reviewed: Jun 15, 2020

Excellent service

Reviewed: Dec 30, 2023

The rental place was easy to get to, was very clean and I did not have to wait at all before someone attended to me. The car was in a great condition and ran very well. It was also very clean. Drop off was as efficient as pick up and I am very happy with the service.

Reviewed: Aug 25, 2023

All good

Reviewed: Nov 16, 2023

All good experience

Reviewed: Aug 25, 2023

I had an accident when I was traveling in the UK around 1 a.m. But, they didn't respond, and I had to deal with the situation by myself. So, hope to enhance the midnight emergency service. Except for it, it was perfect.

Reviewed: Nov 4, 2023

I would like to thank the person that helped us at the pick up. They were very busy, but she took care of us making the experience easy and enjoyable.

Reviewed: Aug 10, 2023

Counter staff was aggressive about offering upgrades to many customers.

Reviewed: Jul 24, 2023

Voiture sans AC et pas d’info sur lensujet

Reviewed: Jun 28, 2023

Had booked a ford focus, but ended up with a golf, slightly smaller luggage space, but very comfortable car Stef we’re great

Reviewed: Jun 15, 2023

The counter staff, both at pick up and drop off, were amazing. I cannot praise them highly enough.

Reviewed: Dec 13, 2022

The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.

Reviewed: Jun 29, 2022