19 Car Rental Brands at Madeira Airport (FNC)

A la llegada no estaban, tuvimos que llamar y esperar. La chica no dió ni una, ni sabia el importe de la fianza, intentó cobrarnos, cuando todo estaba pagada. Lo positivo fue que mostrándole la documentación de la reserva la fianza la ajustó a lo establecido y declinó el cobro.

Reviewed: Dec 20, 2023

Excellent experience.

Reviewed: Dec 3, 2022

Handed in the car in the same condition as picked up and had a fast and uncomplicated experience

Reviewed: Nov 28, 2021

no comments

Reviewed: Sep 4, 2019

Had a problem with rental car and had to be replaced on day 3 of our holiday, but was sorted out with Avis with an upgraded vehicle , sent a taxi to our accommodation to take us back to the airport and pick up replacement

Reviewed: Sep 20, 2021

Always check tire pressure after pickup, you can pump them at any gasoline station. Repsol is my recomendation. Make sure you pay for extended insurance coverage in places like Madeira :)

Reviewed: Mar 17, 2021

Awful experience avoid at all costs! Gave us a car which had a punctured tyre and charged us £400 for damages!!

Reviewed: Jul 21, 2019

I found the staff at the counter treated me differently as I had used a 3rd party provider and not booked direct and criticised the paperwork I had. They then tried to sell me excessive insurance that I didn't want. When I said no they then told me my car would be inadequate for the terrain and tried to bully me into an upgrade. All the time they were pushing to spend more money at the desk, I guess they get commission.

Reviewed: May 15, 2019

Car exceeded expectations and staff was helpful, however internet was extremely slow delaying payment of security deposits

Reviewed: Nov 27, 2019

The staff were not very friendly. They forced to pay additional costs that were not necessary. The car we were given was not satisfactory. The lights were not working. There was only one staff. We had to wait to get a new car

Reviewed: Sep 8, 2019

It was recommended to us to get a larger engined car to help with the hills and.mountain driving but the car didn't have the power I expected having paid extra for it! Plus having not driven abroad very much I didn't feel confident in such a big car on small roads

Reviewed: May 30, 2019

Awful 1xmale 1x female bullish in hard selling insurance not interested in us just in pushing us to pay€164.00 euros for the car insurance, rude ,abrupt,and at 66 years old I don’t like to be treated in this manner when I treated them with respect.Will look to avoid Gold car in the future out of 10 score 1.

Reviewed: May 15, 2019

Both staff worked in tandem to make me feel our purchase with easycars was wrong and choice of vehicle a joke. They tried to bully us into a diesel car to save fuel - we only paid 7€ in petrol in a week. We had purchased inadequate insurance with yourselves through our booking and might as well tear it up and pay another 178€. Our choice of car was unavailable when we arrived and the response was we were stupid for thinking we would get the vehicle we wanted. was told over 80% of cars come back damage and we weren’t covered with our choice. They informed us that We would have to pay at least 2000€ for anything damaged. The particular young lad would be wise to sharpen his act before a customer gets truly offended by him. a disgrace to the company who I have dealt with many times. This is actually my first review after 42 years, that’s how angry I was with the service. He Even wrote all I’ve my paperwork “no insurance” trying to force through his bonus payment I assume. As it was the car was returned in perfect condition with only 45 miles added as I explained we had little use for it apart from driving to villa. Will never use again

Reviewed: May 15, 2019

Extremely helpful and knowledge front desk was processing rental bookings fast. The up sell of insurance wasn’t expensive and that waived off deposit as well which was a good proposition. The car was fairly new and was clean. The pick up as well as drop off instructions were given very previously and clearly by the front desk. Overall, Madeira Rent is very professional and reliable operator.

Reviewed: Oct 13, 2019

The car (Mercedes B Class) was so good I decided to buy one when I returned home!

Reviewed: Sep 13, 2019

signage very small in the airport and missed it first time. There was no one at he desk when we found it and had to wait for a few minutes for someone to come. Adding extra drivers was very expensive. The car was excellent - new, clean, spacious.

Reviewed: Oct 11, 2019

Got Peugeot travellers as Vehicle. maintenace needs a little updating as tires were worn on outside edge of tire. Brakes were also warped/worn from heat/use and making noise with excessive shaking of steering wheel when applying brakes. With lots of downhills and steep roads left a little doubt about use.

Reviewed: Jul 9, 2019

R.A.S.

Reviewed: Sep 16, 2019

The counter is good visible and the queue was also not long. However, the counter staff is not friendly and is especially not supportive. We were only allowed to get the car if we sign extras - we told the employee that we do not wish any extras and he told us that this is compulsory and will be charged only if we return the car not filled. We could not read the full document because he did not print it and only showed us the signature field. After return we were charged an amount for rsn. Not recommendable at all.

Reviewed: May 19, 2019

Great car, A bit to long waiting for pick up specially with 2 small kids, But really nice helpful lady at the counter, And i was lucky to have help with putting car seats on ,but really that should be done by a member of staff...i know its the rules at moment but i still dont agree with it,as how I am I supose to supervise 2 kids while fitting the seats??? But in general great experience, will definitely recommend

Reviewed: May 5, 2019

no shit car I dindtn take it left there and I demand my money back very bad people in madeirta desk if I was u I would stop using them

Reviewed: Apr 23, 2019

On arriving at the desk, the female advisor proceeded to tell me straight away that the car I had booked a 1 litre would not get us to the north of the island, despite the fact I had emailed EasyRentCars explaining where we were going. She then proceeded to tell us they only had a 1.6 diesel available at an extra cost of 55euros, she lied about the price of petrol. I agreed to the extra cost and gave her my credit card, which she was going to charge at 91 euros, I questioned the extra 36euros and she said it was the charge for picking up and dropping the car off at the airport. No mention of this on your website !. she then wanted a further 175euros for insurance, I explained I had purchased a policy to cover insurance which she dismissed and then proceeded to scaremonger me about falling rocks, scratches, damage to tyres and that I would have to sign a disclaimer if I didn't take it. I refused to take this and then she wanted to take my credit card and load 1400euros if the car got damaged. all the while bullying me in a very aggressive manner. I have worked in customer services for 40 years and I was appalled by her attitude, I cancelled the agreement as I wasn't prepared to pay a further 266euros. Fortunately, we found another company who couldn't do enough for us, charming, courteous, and didn't rip us off, I will recommend them to all my friends and via TripAdvisor I currently have almost 90,000 readers.

Reviewed: Mar 28, 2019