“Great pricing on vehicles but some investing in customer relation training is highly needed”
About Firefly:7.7/10
The customer service at the counter of hertz was appalling to say the least by a staff member there when I questioned as to why I’m being charged a thousand dollars as a security deposit although on prior to picking the car I rang up and was told and confirmed it would be $100 when I asked to speak to the manager at the counter a woman by the name of Theresa jumped in to say she was the manager and couldn’t help and not even two minutes later a customer who was picking up a car walked back in complaining about why her vehicle is in an unclean state at the same time another gentleman walked in who worked for hertz and Theresa proceeded to ask him what she should do regarding the customer at desk complaining about the unclean vehicle at the time I knew I was lied to by Theresa that infact she wasn’t the manager on duty and had lied straight to my face and I then confirmed with the gentleman if he could clarify to me who the manager on duty is and proceeded to say it was him when I raised my issue about being lied to and about the security bond he then tells me that I don’t need to take the car if I don’t want the car gees what kind of customer service is that... then I caught Theresa writing nasty notes to the guy who was serving me and the minute she noticed I had picked up on what she was doing took the note flipped it over but it was to late as I had seen it and snapped a pic she was absolutely a horrible person to deal with no customer service whatsoever
Even the gentleman that was actually serving me that was and processing my paperwork apologised to me on existing the car park he understood that how unprofessional it was for her to lie to me straight up to my face about her position
His customer service was great and professional but felt like he could be intimidated by this Theresa lady I would seriously hate to work with a person of that nature
Apart from the customer service received all was great but honestly I don’t think I would book again re herts
About QEEQ:10.0/10
Booking platform was awesome love the point system which helps in reducing costs it’s a win win situation for both customer and business
The only concern I had was there were a couple of small fonts and chips on paint- the lady said that’s fine no problem, and there was no problem... but wasn’t sure if I’d get blamed when returning as it wasn’t marked off on condition report. It turns out fine they kept their word nothing to worry about. Thank you
I believe they are one of the most if not the most under rated car rental agency. The staff were friendly and got us going in no time. We were renting for 50days, they went out if their way to make sure we were happy. Significant $$ savings compared to any other agency(atleast 40% cheaper than their nearest competitor ).
Pick up was straight forward. Car had broken glove box which I only noticed after driving away - and rattled annoyingly the whole time I was driving. I reported this when I dropped the car back so hopefully the next person wont have this annoyance.
“Car was new and spacious.
Has no car rubber mat. So had to get some plastic garbage bag to cover i”
About Europcar:9.0/10
They tried to sell me another 3rd party car insurance coverage. They should hv check properly that it’s alteady fully covered and included in EasyRentCars package instead. I hv to tell them to check twice and insist I hv already bought one. And they credit in my card additional aud 100 for additional cost for road tolls , parking etc. ie aud320+aud100. Feel quite uneasy about this size easyrentcars stated I Only hv to pay aud320 as stated in the email.
The car came as expected. It's my second time driving this vehicle model. The pick up process was smooth and the return was very convenient at Melbourne Airport.
No major concerns, just that AVIS has a lot of add on package to offer
About QEEQ:8.0/10
No issue with booking and like the price drop protector but it would be even better if the price drop protector can rebook multiple times instead of only once.
Long 3 weeks to receive back pre-authorization.
Was told that was not allowed to drive to Mount Buller. What if I had rented for this?!?!? Never got this kind of restriction or warning when getting a rental car.
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