Like: I enjoyed my visit to Italy, & was happy with the vehicle, I was finally provided with:-)! Dislike: Couldn't have the car I originally reserved (Audi Q5) as it required having 2 CCs (both in the name of driver), or a Platinum level card (at a stretch) would have been acceptable. Hertz advise this is part of the T&C's on their website, for "Premium" cars, which this was. This needs to be made clear on your website! Instead they provided us with Mercedes GLC220, which I believe is almost the same in value. Go figure!!
On the last day of rental the metal facia attached to the fuel hatch, "fell off" while in transit, back to the airport. It was my opinion (being a Mechanical Eng), it was, at best a vehicle defect, or at worse, a botched replacement. See photos & form your own opinion:-)
Nonetheless I was charge 140e for its repair. Currently appealing this with Hertz
Rental experience was good, but the car i was picking up doesn't had full tank. I noticed that, after signing the deal. Except this issue, everything was ok.
The car was old with 80.000km and not cleaned at all. I was offered to wait 40 minutes to have the car cleaned or go back to the counter and queue again to get a different car. The counter staff was not friendly and only told me after choosing a car for me, that there was another vehicle available.
Goldcar is a FRAUD. My credit card did not work, so to allow my partner's card, they made us buy some kind of extra insurance for 2 times more than we initially spent, which also included full insurance...
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View more >D.Malone
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View more >Rob
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View more >Dislike: Couldn't have the car I originally reserved (Audi Q5) as it required having 2 CCs (both in the name of driver), or a Platinum level card (at a stretch) would have been acceptable. Hertz advise this is part of the T&C's on their website, for "Premium" cars, which this was. This needs to be made clear on your website! Instead they provided us with Mercedes GLC220, which I believe is almost the same in value. Go figure!! On the last day of rental the metal facia attached to the fuel hatch, "fell off" while in transit, back to the airport. It was my opinion (being a Mechanical Eng), it was, at best a vehicle defect, or at worse, a botched replacement. See photos & form your own opinion:-) Nonetheless I was charge 140e for its repair. Currently appealing this with Hertz
Marko
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View more >J.Drouven
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View more >A.Palts
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View more >Z.Hassan
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View more >MK
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View more >A.Walker-Mitchell
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