The car was fine just covered with scratches and scuffs! Absolute rip off with the guy at pick up insisting that I take full insurance before letting me have the keys for a car that was already damaged! Ridiculous. Will never use this firm again.
On uplifting the vehicle it was found to be very under powered for the road conditions. Contact was made with Goldcar Alacanti who were very helpful in relation to changing the car. On attending the car hire at the airport we were provided with another vehicle that had dirty seats, scratches and body damage not highlighted on the approved documentation. The car required an activation code for the entertainment system, Goldcar were contacted regarding accessing the code and advised they would call back but never did. We were overall very disappointed with the after care service of Goldcar.
“The car was good, but budget tried charging us more then we agreed and had to prove the contract pri”
About Budget:7.3/10
The car was good, but budget tried charging us more then we agreed and had to prove the contract price then all of a sudden there where extra for this and that. I told them they could cancel the contract and we go elsewhere. Then they agreed to the costs.
Four days after my holiday they send me the invoice fo €30 because antenna was missing , very poor customer service , that think should be check with the customer or advise before rent .
Never ever again with them , €30 from every customer that's good extra income for company
Booked a VW Polo, received Citroen C3 with 30k kms on it. Nice, surprisingly spacious, economical. We were very happy with the rental.
Budget/Avis did not nitpick at every little scratch that was not listed on the car damages sheet - at pickup there was nobody present, and we were asked to take pictures of any scratches we find that are not marked (we found a few) - and keep the pictures until return, on return they only glanced at the vehicle, said everything is ok and that was it.
“Generally good car rental experience but surprise costs at pickup were disappointing.”
About GOLDCAR:8.0/10
Staff were friendly. On negative side, the high and unclear extra costs at the pickup desk were a surprise. When I asked how the €125 extra costs were broken down, I was told something like " €65 fuel (seems dear and I only used a half tank), €25 fuel service charge (?) and remainder in taxes(?)". Also, when I afterwards looked at documents they gave me, no written breakdown was included. These costs should all have been made clear at the time I was booking. This is my only real complaint about booking.
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