Overall a good experience but delays despite calling the day previous
G.Hart
Australia
Reviewed: Wed, Aug 22, 2018
About Europcar:8.0/10
Like: Car was what we needed to carry 4 adults and 2 infants under 3years. Dislike: Confusion over where the cars was being picked up from and fitting child seats despite taking the time to confirm all the details (including correcting some confusion over type of child seats required) the day before arriving with the domestic terminal staff by phone.
Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.
About QEEQ:8.0/10
Was easy to find the type of car we wanted and for the dates booked. Customer Support was helpful in figuring out the new location of drop off.
The queue was quick. Surprisingly, this rural area in Australia still has manual cars. It's not that I can't drive a manual, but Australia has right-hand drive vehicles. To be safe, I wasted money upgrading to an automatic. Forcing customers to spend a lot on-site for an upgrade!
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Customer Service
Overall a good experience but delays despite calling the day previous
Dislike: Confusion over where the cars was being picked up from and fitting child seats despite taking the time to confirm all the details (including correcting some confusion over type of child seats required) the day before arriving with the domestic terminal staff by phone.
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