Like: Polo was easy to drive. Great and smooth trip and GPS was much needed. Dislike: When picking up car, it was not parked at the slot mentioned. Had to ask for help.
There were additional hidden charges. When picking up the car, the agreement included insurance services, but the staff did not explain this. Three months after returning the car, my credit card was charged 1800 RMB. When I inquired, they said it was for the insurance that was supposedly included when I rented the car. This is infuriating. I had purchased all insurance through the rental platform, yet there were still hidden charges. Very disappointed, I will never book from this rental company again!
Picked up the car at Edinburgh Waverley Station. Due to it being a central train station, there were many people, and we had to queue. It took over an hour from queuing to getting the car. The pleasant surprise was the vehicle upgrade, and the car came with a navigation system, which made driving to the Highlands smooth and effortless.
Overcharged for insurance offered a discount then NOT applied
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Overall good service and helpful staff.
Dislike: When picking up car, it was not parked at the slot mentioned. Had to ask for help.
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