Remember, you get what you pay for! Firstly, the staff's attitude was poor; most of them were Indians and they weren't very patient with Chinese customers, probably because many Chinese customers are not good at English. Secondly, the rental contract process is unlike that of reputable rental companies. Other companies usually have a deposit of $200 and a maximum liability of $700, but here the deposit is $500 and the maximum liability is $3000. Thirdly, they don't show you the contract before you sign it. Normally, a regular store would explain the insurance coverage first, and then let you review the completed contract before signing it. Fourthly, when picking up the car, you must carefully inspect it for any scratches or issues because they won't tell you if there are any problems. If you find issues after taking the car, it will be hard to argue when returning it, and you may face high penalties. I almost got scammed myself, but fortunately, I found two small holes in the windshield before driving away. I asked the staff to note it down, and she reluctantly did so. I pointed out that such damage couldn't have been unknown to her, yet she didn't inform me. This experience taught me to be very cautious when renting a car abroad. Don't try to save a little money at a higher cost; always opt for full insurance.
Everything was ok, the only one major issue we had was we were under the impression that spouses were able to drive as well without an extra charge, and they charged us for that.
About QEEQ:8.0/10
Everything with the booking platform was good nice and smooth
Everything about the rental carloved the booking platform and iI was great except for the fact that they need more personal at the pick up point. There was a long line up when we arrived to pick up which took a long time to get through. Once we got to the front of the line the process from then on was good.
About QEEQ:8.0/10
The booking platform was great to use and I even ended up with a price reduction.
“This rental experience was a calamity of disorganized staff and unprofessional efforts by Routes !”
About Routes:3.3/10
The shuttle from the airport was a horrendous THREE HOUR experience due to mainly traffic. Once at the Routes office yet another agonizing 50 minute wait due to inconsiderate and inexperienced staff. After 35 minutes to get through the sign-in, the pre-inspection found the vehicle was NOT clean and ready, the lot jockey collided with another vehicle in their lot rushing it over to the cleaning bay. Another vehicle was brought in, NOT clean, so we had another 15 minute wait to finally get our “not to clean” vehicle ! This four hour + fiasco set us nicely into Vancouver rush hour traffic which was not in my plans considering we landed at YVR at at 12:45pm
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