The staff at the rental company were very patient. Even though I returned the car over ten minutes late, they didn't say anything. I was initially worried there might be issues, but the lady assisting with the car return was very kind.
Pickup and drop-off were very quick! The staff was professional. They offered the usual additional services during pickup, but when we said we didn't need them, they didn't push further.
1. There were too few staff for car pickup. They were too busy to attend to customers. Basic car conditions (like the triangle warning sign, tools, spare tire, control, mileage, fuel gauge, etc.) were not explained or introduced. Other scratches and even tire cracks pointed out were not recorded either. Overall, it felt like they had no time for service, and they just wanted you to drive away quickly. There was no sign of nine-point service level and quality.
2. They charged a 100 Euros cross-border insurance despite knowing a newly constructed bridge made it unnecessary to cross borders. Being able to easily find the bridge myself as a non-local, I found this service provider disgusting.
3. During car return, the inspection was very thorough, but they did not issue a receipt immediately after confirming there were no issues (said they would send it via email a week later).
This service provider does not deserve a 9-point rating. Future customers should be cautious.
I rented a car for two days, and the total cost was nearly 2000 yuan. The price was high, the car's condition was average, and the service was mediocre. I will choose a big car rental company next time.
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Customer Service
Friendly Staff and efficient pick up/drop off
Dislike: smoking inside the office
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