Dislike: Just small problem with pick up as I didn’t receive my number problem with computer so I waited a long time before realising I needed a number.
The queue was very long, almost an hour before it was my turn. The lady at the counter saw that I had purchased full insurance and offered me a choice of Mercedes or Volvo. I thought they were similar models, but they were actually upgrades, requiring an extra 950 USD. After explaining that I only needed an A3 or a similar model, the staff member seemed displeased and said there were no A3s available. Eventually, I was given a hybrid Toyota. During the pickup, I noticed damage all over the car but the pickup assistant was very nice and recorded the damages on the pickup form in French. Five days later, the car kept reporting faults, and the hotel front desk had to help me contact the car rental company in French to see if they could repair it. The response was that they don't fix cars and advised me to drive back to the airport to exchange it. Worried about potential breakdowns on the road, I had to refuel and exchange it for another Japanese car at the airport rental station so that the trip could continue. Returning the car went smoothly, and the inspection guy was very professional and much faster than the front desk.
The staff were very nice, the respected the voucher i had, the proccess were very smooth and the location easy to find.
About QEEQ:10.0/10
Excellent way to book a car through, actually i find it the best, the prices including the whole package is one of the best on the net, vey clear and straight informations and terms, and very easy to filter and find smoothly whatever you are looking for, no need to spend time on the counter of the car supplier.
Like: Efficient and polite staff; vehicle is new and in excellent condition Dislike: It would be much better for the contract printed in bilingual, i.e. French and English as we are unable to understand French. Confusion may offer due to communication problems.
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View more >Dislike: It would be much better for the contract printed in bilingual, i.e. French and English as we are unable to understand French. Confusion may offer due to communication problems.