Dislike: We got dropped at domestic wing of the airport despite telling the driver we were going back to London.
Other than that the service and car were excellent. Will use again
Initially, they charged the wrong amount and we haven't received a refund yet. The car provided wasn't the one we originally booked, which felt unfair to us as Chinese customers. After some communication, they finally gave us the car we had booked.
Small operation in YYC. Pick up and drop off at the front of the store. Need to call for pickup which takes 15-25 minutes. Rental place is about 5-10 minutes from airport. Easy processing, pickup and drop off.
The car had a cracked window and the driver’s side sun shield’s mirror had fallen off. The car was great otherwise and we got a free upgrade. The counter staff were sarcastic and seemed to be judgmental upon pickup. At drop off the same people were present and they were much nicer.
Like: Staffs were friendly and it took less then 10 min getting paper work done. They gave us a free upgrade. Dislike: No
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Customer Service
Great car great service
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