Like: Very friendly and helpful with the baby chairs Dislike: Far from airport. Took a taxi when they had a shuttle available. I didn't know about the shuttle and they blamed it on the broker (EasyRentCars) as they would inform their customers on that service.
The Office was closed by 12pm even though pickup was stated as 12pm. I had to rent from another company for 1 day so it cost me more money. They should have send a reminder to say they close before 12pm so that customers will not be left stranded
Dislike: On picking up the vehicle via the Perth Airport, I was left at the airport almost 2 hours without communication. On arriving at the airport, I rang the company and was advised that they would have someone there to pick me up as soon as possible as the pick-up car still had a run to do to the international airport. Then nothing. I tried to ring the company again and again and no response. I rang the base company in Sydney and they said they would check it out but no answer back. Rang everyone again and again but no responses except to say that they couldn't connect to the Perth base. After about 2 hours, I decided to catch a taxi to the street address. All they had to say was that the phones were down and that there was nothing they could do about it. They were not at all concerned about my situation. I was so angry by this time. Surely, a business such as this, would have mobile phones to use in such situations!
However, I was very happy about the car itself. Very comfy and great to drive. Good on petrol.
Allnwas good when returning the car.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Excellent
Dislike: Far from airport. Took a taxi when they had a shuttle available. I didn't know about the shuttle and they blamed it on the broker (EasyRentCars) as they would inform their customers on that service.
Relevant Reviews on Alpha Car Hire Perth Airport - Domestic Terminal
M.Pascoe
-
-
-
-
View more >Ben
-
-
-
-
View more >M.Ng
-
-
-
-
View more >C.Engel
-
-
-
-
View more >