The car was dirty and in poor condition, shaking at speeds over 100 km/h. It was an Indian-operated rental shop. In Malaysia, Indian-operated shops are often not clean. This was the worst rental experience I've ever had overseas. The deposit was supposed to be refunded in three days after returning the car, but nothing happened even after a week.
This company is a scam! We received a car that looked like it was about to be scrapped. After getting the car, we felt something was wrong and wanted to return it, but the rental company insisted on giving us this car and said there were no other options available. We nearly got into an accident at the Kuala Lumpur airport roundabout because the brakes weren't working properly. Less than 10 minutes after leaving, we were pulled over by the police and given a ticket. The officer said the car's insurance had expired and it had two unpaid fines. This scam company is run by an Indian owner. If you search for this place on Google, you'll see it marked as a scam with numerous bad reviews. The owner rents out junk cars hoping customers will get into accidents so he can charge them a huge repair fee, and he is notorious for not refunding deposits. We were so scared after the near-accident that we didn't dare drive anymore, which resulted in a significant financial loss as we couldn't cancel our hotel reservations and the rental company offered no compensation. Be careful and avoid this place at all costs!
No staff at the counter when drop off so had to call the number printed on the Form and waited about 10 minutes before the staff turned up. When we pick up the car we were told that the staff will be at the counter when we drop off.
The car's suspension is bad so we felt all the road bumps and it makes squeeky noises. Will not recommend this rental company.
“Rental price is fair but the quality of car condition is not satisfied.”
About PARADISE:4.0/10
The cleanliness of the car is terrible. Full of rubbish and dusk and even biscuit bite.
About QEEQ:10.0/10
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