No winter tyres on your fleet at this location in middle of winter is irresponsible!
s.crijns
France
Reviewed: Tue, Feb 5, 2019
About Alamo:8.7/10
In the middle of the winter I would expect your fleet of cars at Geneva airport to be equipped with winter tyres. The Swiss side fleet has but the French side fleet doesn’t and a surcharge for it is 23 euros a day. This is profiteering. How can you send people out in the snow on summer tyres, it is irresponsible and charging this much of a surcharge is despicable. I shall take this further.
We booked a standard car to have enough space for 3 kids car seats and luggage for 5 people. We were supposed to have a Peugeot 508 or similar but they didn’t have any suitable cars so we were given a Peugeot 208 instead which we had to squeeze into for the week - extremely uncomfortable and ordering an economy car of this size would have been £60 cheaper!
The waiting time to pick the car up was ridiculous. Told to wait for a staff member to check car over. After 30 minutes, went back to check then told a different message to go and collect car ourselves. Absolutely appalling service.
About QEEQ:10.0/10
Booking was fine. I hope someone gets in contact to rectify the above issues and refunds the ‘standard’ car fee as we were given an economy one!
Iv'e orderes 5 seat station wagon like opel astra wagon and get at the pickup a renault scenic. A beautiful and shiny car with a lot of space. The most usefull thing i liked in this car is the option to change the whole language interface of the car to my mother tongue of hebrew.
“the srevice at the drop off was wonderful - the agent was super kind - showed us the way to the bus”
About Alamo:9.0/10
the srevice at the drop off was wonderful - the agent was super kind - showed us the way to the bus that goes to the airport and freed us very quickly.
Hi
They did not have the van I booked.
They gave us 2 cars instead.
I am waiting for my extra fuel/tolls to be paid.
I am also waiting for my 30% discount for the inconvenience it caused,
About QEEQ:10.0/10
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No winter tyres on your fleet at this location in middle of winter is irresponsible!
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