Not too bad. Only the people at the Auckland office who were not very nice

Excellent throughout. Please update the return address in Nelson to the correct Apex location.

Excellent throughout. Please update the return address in Nelson to the correct Apex location.

Apex is excellent, I have used them annually for over 10 years. The cars are always car and well serviced. Customer service is great

Easy to use, price cheaper than going to Apex directly

Older car but price was right

Car was old and a little bruised, however, done the job very well.

Again, easy experience and lots of good communication from you guys.

Smooth pick up and drop off. Friendly staff - tried to upsell insurance as expected. Car was in quite poor condition exteriorly - lots of scratches and several chips on the windscreen which we did raise there and then and staff assured us this was all noted and would be accounted for at the end. They take pictures and email them to you to confirm appearance of vehicle at collection, we were quite alarmed when we got these through to our email several hours later as they in no way represented the extent of the scratches and chips present (thankfully we took our own extensive pictures). We called the company who were quite reassuring about the situation. At drop off we were whisked away almost instantly at Wellington Airport - very efficient. They did release all of our deposit so seems they are perhaps more laid back than other rental companies we've dealt with in the past! The extra insurance would have been around 90 NZD so perhaps we could have saved ourselves the anxiety of wondering if our 2000 dollars was safe by paying that.