I enjoyed the tour and on average enjoyed the vehicle but will not hire from EZU again

G.Lawrence

Australia

Reviewed: Wed, Mar 6, 2019

About EZU: 9.0 /10

I was not able to understand the staff as they spoke in a different language After 3 days I still have not had my holding deposit refunded, rather peed off.

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Economy | Toyota Yaris or similar

1 days rental

Relevant Reviews on EZU Melbourne Airport

Christian Hoeffel

Australia

1 days rental

Economy | Toyota Corolla Hatchback or similar

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Aug 5, 2019

“Weird, shady company that I would not use again.”

About EZU: 5.7 /10

This is definitely an upstart company that is bizarre. First, you wait for A LONG TIME to get the shuttle, then you're taken to the rental car office, which is basically an office building, which is nondescript. The rules for taking a car here are much more strict than a typical car rental agency- no messes, no spills or you get an extra charge. It took A LONG TIME to get the car with no wait, cant imagine what it would be WITH a wait. We luckily got the car back without incident. Another thing, they open at 8am, so if you have an early flight, you need to book with someone else, because you have to ask for an early drop off, and it's not guaranteed.

About QEEQ: 10.0 /10

N.Zainal Abiddin

Australia

1 days rental

Medium SUV | Toyota Highlander 7 Seats 2016-2018 Guaranteed model

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Jul 22, 2019

About EZU: 8.0 /10

I spent time to search for the shuttle for pickup for 30 mins. I called them few times. After maybe 10th trials, they were able to pick up my call. the shuttle van was white in color without any EZU logo. That made me difficult to trace them during the pick up. Hopefully they can improve their service. The car was in excellent condition but I got different model from what I booked online.

About QEEQ: 10.0 /10

K.C

Australia

1 days rental

Intermediate | Toyota Corolla or similar

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Jun 27, 2019

About EZU: 9.7 /10

Getting to the pickup place might be a challenge for some. But as long as you are in front of PArkRoyal hotel. You are good from there on. Give EZU a call and pickup will be there in <10min.

About QEEQ: 10.0 /10

Work fantastic. Great Savings.

Alan.S

Australia

1 days rental

Economy | Toyota Corolla Hatchback or similar

EZU

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Jun 4, 2019

“Overall great experience with some minor improvements!”

About EZU: 9.0 /10

Overall great! Once of his driver/staff was very friendly and helpful to explain some of the local signage! Also, we were given an upgrade of my car due to unavailability of Corolla Hatchback. However there are some hidden cost we need to be aware, like 'toll' device, different type of insurance which we were informed before taking the car, where you can't really do much since you're there.

About QEEQ: 9.0 /10

Overall great platform for getting good deal. It will be good to specify the size of luggage or even the size of boot (in cm dimension). I struggle to find the information. Also if possible to share some of the hidden cost example toll device. Which is not a big deal but to make the transaction more transparent.