The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.

Excellent as usual

The car was a little large.I would have preferred a smaller one.

The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell. Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance. Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.

Everything was great both in syd and melb branch except syd branch pickup shuttle came so late that i missed my flight but it was also improper planning on my part. Great experience overall

Like: Staff effieicincy and friendliness.
Dislike: Time to pick up at airport.