Excellent service! Highly recommended. 5 star bcoz it's reliable!
Esther King
Georgia
Reviewed: Sun, May 31, 2020
About SURPRICE RENT A CAR:10.0/10
We booked a small car Honda Fit for our trip but Surprice Car company gave us a surprise with a bigger car Toyota RAV4. We are so glad because we drove up mountains of Mestia Svaneti and everything went so good. The condition of the car was perfect, clean and comfortable. They provided extra booster seat for my daughter. She was so happy to sit on it. Staffs provided an excellent service. Good communication in English. The staff picked up the car from our home. We are so thankful and happy as we got to enjoy our family trip wonderfully without any worries. Definitely anyone who wants to rent a car with complete insurance coverage. This is the most reliable car rental company. 5 star service! Highly recommended to anyone visiting Georgia.
About QEEQ:10.0/10
Booking was good and smooth. Staffs were very considerate. Sent me emails to check on our flight details.
Extremely dissatisfied due to the rental company's negligence, which caused the border crossing documents to become invalid, resulting in the vehicle being detained at customs. There was no compensation afterward, and the issue was not resolved by the rental platform. Very disappointing.
The airport pickup was punctual, and they confirmed the return one day in advance via WhatsApp. I had seen comments saying you need to wash the car before returning, but I asked the staff and they said it wasn't necessary, with no additional charges. The deposit was refunded quickly, the very next day. Originally booked a PRIUS, thinking it would be more reliable and a hybrid, but they actually provided a Scion. It had some minor modifications and looked quite stylish. However, due to historical fuel issues, the car had some small problems—the non-power steering made driving a bit tiring. Still, it was a unique experience.
The condition of the car when received was worrying, especially since we were renting it for over ten days. 130,000 kilometers, many scratches on the car, the maintenance reminder light was always on, and the left headlight was not functioning.
Car for rental need to be checked and well prepared for customer.
About QEEQ:9.0/10
When got some urgently, cannot contact you via phone call.
Customer and local company should have contact channel via others application such as WhatsApp too.
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Customer Service
Excellent service! Highly recommended. 5 star bcoz it's reliable!
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