Booked a large 4x4 SUV but got a small 2wd instead. Couldn't give us a good reason why we couldn't get the vehicle we booked. Their vacuum cleaner didn't work. And had no staff.
Very shambolic. A bad experience.
About QEEQ:10.0/10
Good. But wondering if we missed a message from Europcar to earn that they couldn't fulfil their vehicle obligation.
It was a bad experience. I went to pick up the booked car (Intermediate | Holden Commodore or similar) at Europcar Auckland, and was told that the car I wanted was not available, and the "similar" cars were not available as well.
They then proceeded to offer several other cars, which were all downgrades from what I booked online. I rejected the downgrades, and Europcar staff said "that's all they have", and that "they can't do anything about it".
I left the shop with a downgraded 1.4L Turbo Jeep Compass, which was much cheaper than what I have already pre-paid. I'll never use their services again.
About QEEQ:10.0/10
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Pretty bad.
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