Dropping off the car at 30 Pitt St in Sydney was stressful. It would have helped if there were photos provided showing exactly where the car should have been parked on return. I parked illegally initially to speak with Avis staff for advice before being directed to the proper drop off spot. Also, 30 Pitt St shows on Google Maps as a hotel. Again, a photo or map showing where the Avis is located in relation to the hotel would have helped.

The car given was different as we book. But lucky the condition of the car was good and new.

Like: Paid less but got the same service and value as Avis online booking

Like: Ease of rental. Price was awesome.
Dislike: Distance to Rental car park in teeming rain (or midday sun and high humidity) hauling a suitcase in Darwin. Was a drowned rat at both pick up and drop off. Flooding to covered walkway ensured footwear was drenched too. I think a courtesy call or email during my six week rental would have been a great customer service.

Like: Free upgrade when I was early and my car wasn't ready. So great!!! Also, my partner thought she lost some rings and your staff member walked to the wash bay and looked for me immediately. She was working the evening of Saturday the 28th in Hobart. Turned out they were in her bag but it was your staff who went above and beyond the call of duty. Cheers
Dislike: Nothing