Not good experience for my first time car rental with Apex. Unfriendly staff and no service mind
P.Nedthongsavanh
New Zealand
Reviewed: Thu, Aug 6, 2020
About Apex:6.0/10
I picked up the car at the office at 9AM on last Sunday but experienced with the unfriendly, no service mind male staff at the counter. After we got in to the car, we noticed that the seatbelt at the back seat didn't work just before we drove out. Then the female staff was still care enough and changed the new car for us, but didn't talk anything, just kept me the key and disappeared. My first time worse car rental experience in NZ!
About QEEQ:8.0/10
I rented the cars with this app 3 three already and it's very amazing and easy to book
Professional And helpful at both ends.
Only issue was sign posting at drop off as too easy to turn into wrong entrance and have to try and then round when you're in the way!
“vehicle ran well. didn't like the push button start with key less remote”
About Apex:8.7/10
drove in a vehicle have booked for. a bit wait for both pick up (Wellington airport) & drop off (Auckland airport), not that smooth. counter staff at pick up didn't introduce his products, had to offered myself. they should get more stuff on both ends to reduce the queues faster.
Only problem was this car had very little power especially up hills. This was the 2nd demio we hired during our trip, the other one performed much better.
Dislike: Couldnt make the radio work.
A little nervous that the car was already badly damaged. I wasnt sure they would be able to tell that I hadnt done any damage. The motor needs a service.
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Not good experience for my first time car rental with Apex. Unfriendly staff and no service mind
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