The staff at the rental agency in Heraklion - Apollo Car Rental - were excellent; friendly and flexible in problem-solving. Also they all had high level language skills not just in English. One felt one ‘was in good hands’.

All worked smoothly.

I will avoid to come across this company at any cost in future. Terrible customer service if any at all. The woman at the counter in her view "punished" me with allocating a vehicle, which was not fit to be on the road, because I dared to mentioned that it was not clear at the time of the booking that I would be picked up from the airport and taken to the remote location to pick up the rented vehicle. She took it as a personal insult. I clarified that it has noting to do with her personally, and it's the process that I'm referring to. But unfortunately it made no difference to her. I was allocated the worst vehicle I have ever rented. It hadn't been washed, with bird poo on the roof, dusty from outside and inside. The vehicle was located in a side road with other junk cars, whereas all other vehicles, ready for collection, were located at the front of the office building of the rental company. I inspected the vehicle and found number of faults, such as unacceptable dust in and out of the vehicle, broken booth cover, front windscreen wipers not cleaning the windscreen properly causing poor visibility. I returned back to the office to report these fault to the lady. I asked her to give me another vehicle due to these faults, mentioning that there are several identical vehicles (exact same make and model just different colour) at the front of the office. She briefly smiled and said no, they are all booked. I left with no other option than to take that vehicle, as we had an appointment in Corfu city in a short while, which we couldn't miss. Otherwise, I was ready to walk away. On the return, at around 20:30, I found the office closed and the lights were off. it was dark outside. I walked around the building to try to find someone to talk to and ask how and where to drop off the vehicle, as there wasn't any signs at all. After several minutes, suddenly someone walked out of the dark to collect keys. No confirmation or report about the return of the vehicle to

It was a straight forward booking process

Pas de commentaire particulier. Conforme aux attentes

The processes of pick-up and return were okay. But the car itself was too old. Thus, when I made a right turn, the body made some awkward noise; the transmission change was not smooth when I started to run; and the brake did not work well.

Like: smooth handover
Dislike: nothing