Mystery charge after drop off. Avis unresponsive.

The car given was different as we book. But lucky the condition of the car was good and new.

Have some problem to understand Avis prepaid fuel service work , I returned the car with 1/4 tank fuel, but Avis Australia didn't refund the extra prepaid fuel to me I tried to email to those customer service Australia, but respond was slow

When I was at the counter they suggest me an upgrade and i accepted. When I took the car, Toyota Kluger. I asket to the people in charge that the GPS was not working. They said to me to go out because insede the parking it was not working. I went outside and be onthe road but it did not work and I had some trouble to find the way to get home. Police stop me and ask me to go back to airport because I did not know where I was going. I went back to airport and AVIS people find out that the car was without GPS card and that's why it did not work. So that I had to wait for another car coming in 15 minutes. In total I have lost one and half hour before I could be ready to leave the airport with a working car .

Nothing to comment, it was not their fault for what happen.

Like: Free upgrade when I was early and my car wasn't ready. So great!!! Also, my partner thought she lost some rings and your staff member walked to the wash bay and looked for me immediately. She was working the evening of Saturday the 28th in Hobart. Turned out they were in her bag but it was your staff who went above and beyond the call of duty. Cheers
Dislike: Nothing