Upgrade which I did not ask for but I was charged for and was not informed

Sandra

Australia

Reviewed: Wed, Apr 17, 2019

About Europcar: 10.0 /10

The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.

About QEEQ: 10.0 /10

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Europcar MELBOURNE AIRPORT

Australia

6 day rental

Economy | Kia Rio or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Aug 17, 2022

“smooth and good”

About Europcar: 9.0 /10

the counter staff was helpful. the process was smooth. car was clean

About QEEQ: 8.0 /10

did my booking through the app, fuss free process

Australia

1 days rental

Full Size | Holden Commodore or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Feb 28, 2020

“Overall good car rental experience but could have been improved by less time to pickup”

About Europcar: 8.3 /10

Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.

About QEEQ: 8.0 /10

The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.

P.Shi

Australia

1 days rental

Compact | Hyundai i30 or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Feb 5, 2020

“Best Car Rental Service! Excellent service and vehicle!”

About Europcar: 10.0 /10

We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!

About QEEQ: 10.0 /10

I have hired cars previously using the EasyRentCars App before and have found it to be quick and easy.